For clients
Downloads
Everything our service desk might ask you to grab, in one place. If you're not sure whether you should be downloading something, ring us first — that's always the right call.
Before you run anything
We will never ring you out of the blue and ask you to install this.
The remote support agent lets one of our technicians see and control your screen while you're sitting there watching. It's genuinely useful and we use it every day — which is exactly why it's worth being careful about.
- You should only be here because you contacted us, or because someone you already know at Ginko asked you to be, on a ticket you recognise.
- If you get an unexpected call from someone claiming to be from Ginko, or from "Microsoft", or from your bank, hang up and ring us on 1300 650 757. We won't be offended.
- Nothing on this page will ever ask you for a password, a credit card, or a code from your phone. If a page claiming to be ours does, it isn't ours.
We're in the middle of moving these across to the new site. 0 of 8 are here so far. Anything still marked as coming shortly, we can email you straight away — ring 1300 650 757 or email hello@ginko.com.au and you'll have it in a couple of minutes.
Remote support
Run one of these when someone on our service desk asks you to. It lets us see and control your screen while you watch — nothing happens without you there.
-
Ginko Connect Agent — Windows
Most people want this one.
Windows installer
Coming shortly -
Ginko Connect Agent — macOS
macOS will ask you to allow screen recording and accessibility access. That prompt is expected.
macOS installer
Coming shortly
Guides and how-tos
The things we get asked most often, written down so you do not have to ring us.
-
Setting up multi-factor authentication
Five minutes, no jargon. Worth sending to new starters.
Video
Coming shortly -
Secure server access
How to reach your server safely from outside the office.
PDF
Coming shortly -
Recommended technology platform
What we recommend a business your size runs, and why.
PDF
Coming shortly
Agreements and forms
Paperwork. Nobody enjoys it, but these exist so everyone knows where they stand — particularly the two waivers, which are there to make a risk explicit rather than let it sit unspoken.
-
Ginko Support — terms of service
PDF
Coming shortly -
Client admin rights waiver
For when a business wants staff to keep local administrator rights against our advice. It sets out what that means.
PDF
Coming shortly -
Client security upgrades waiver
For when a recommended security upgrade is declined or deferred.
PDF
Coming shortly
Something not here?
Just ask. It's quicker than hunting.
If you're after a document, a licence record, a network diagram or a copy of something we've written for you in the past, ring the service desk. It's your documentation and you're entitled to it — we're not going to make you fill in a form for it.
Not a client yet?
This page is for the businesses we already look after. If you've landed here by accident, the useful bits are over the other side.