What we do
Five things, done properly.
Most clients start with one and end up with all five. You don't have to. If you only ever want us for the service desk, that's a perfectly good arrangement.
Our services
01
Managed IT & Service Desk
Someone picks up. The problem gets fixed. You get on with your day.
Day-to-day support, monitoring, patching and vendor wrangling for your whole environment — on a fixed monthly fee with no surprise invoices.
Read more02
Cyber Security & Essential Eight
The Essential Eight isn't law. It's the price of entry to a tender.
Gap assessment against the ACSC Essential Eight, a costed plan to close it, and the controls to keep it closed. Plus the thing nobody else offers: we answer your customers’ security questionnaires for you.
Read more03
Compliance & Privacy
The obligations you actually have, in plain English.
Privacy Act and notifiable data breach readiness, My Health Record access policies, accreditation evidence packs, and a breach plan you’ve actually rehearsed.
Read more04
Microsoft 365 & AI Readiness
Copilot inherits your permissions. Fix those first.
SharePoint permission audits, external sharing clean-up, sensitivity labels and honest licensing advice — so AI tools surface the right documents and not the payroll spreadsheet.
Read more05
Cloud & Infrastructure
Migrations that finish on the weekend they were supposed to.
Windows 11 fleet migrations, Azure and Cloud PC, server and line-of-business system moves, site networks and connectivity that works from day one.
Read moreNot sure which one you need?
That's the normal starting point, and it's the reason we do a free review before quoting anything. An hour with your systems tells us more than an hour in a meeting room.
Book a free IT reviewHow it's priced
One monthly fee for the agreed scope. Projects quoted separately.
Ongoing support, monitoring, patching and advice sit inside a fixed monthly fee, so a question never costs you money and nobody on your team hesitates before asking one. That's the whole point of the model — the moment people start rationing their questions, small problems become large ones.
Projects — a migration, a new site, a security uplift — are quoted up front as a separate piece of work. You see the number before it starts.
Hardware and third-party licences are passed through. We'll tell you what we pay and what we add, rather than burying it.
- No lock-in contracts longer than 12 months. If we're any good you'll stay. If we're not, a three-year term only means you resent us for longer.
- Your data and documentation is yours. If you leave, you get the lot — passwords, network diagrams, licence records, the works. Holding a client's documentation hostage is a terrible way to run a business.
- No commission-driven recommendations. If the cheaper option is the right one, that's the one you'll hear about.
Industries
The same problems wear different clothes.
A builder losing access to drawings on site and a manufacturer losing access to the ERP are the same problem with a different cost per hour. These pages get specific about yours.
Construction & Building
Site connectivity from day one, subcontractor access that expires, and the invoice fraud controls that stop a redirected progress claim.
More on constructionManufacturing & Trades
Segmenting the plant network from the office, keeping the ERP up, and answering the security audit your biggest customer just sent.
More on manufacturingHealthcare & Allied Health
Practice management migrations without losing a record, accreditation evidence, and the privacy obligations that apply to you whatever your turnover.
More on healthcareNot sure what you actually need?
That is a normal place to start. Book a free IT review and we will tell you what is working, what is exposed, and what it would cost to fix — in writing, with no obligation to use us.